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Re: WI-FI
Posted: Wed Jan 25, 2017 10:02 am
by shadowman
Can you please contact technical support for me and ask the what is happening to the head unit I sent back to you for repair. It where you who suggested that I should send it back to you.
The package where delivered in the beginning of December 2016 and every attempt to get in touch with tech support is resultless. It seems to me that Auto pumpkin fooled me into sending the unit and the extra mainboard back for just to leave me with nothing. Not even the $100 deposit I made for the mainboard that also where defect.
Re: WI-FI
Posted: Sun Feb 05, 2017 1:46 am
by Jammy
Hi,
Sorry for the late reply due to the Chinese New Year's Day.
If you still have not got any response from our customer service, please tell me.
I will help you ask what you want to know.
Regards
Re: WI-FI
Posted: Wed Apr 12, 2017 10:48 am
by shadowman
Hi,
I must say this is starting to get very ridiculous, the unit got delivered in December 2016 to the address given to me and I have not received any info on what is happening with it.
Re: WI-FI
Posted: Wed Apr 19, 2017 8:02 am
by shadowman
WHAT IS WITH YOUR COMPANY? YOU NEVER REPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Re: WI-FI
Posted: Wed Apr 19, 2017 5:33 pm
by rjt
So you are saying that you sent your unit back for repair and it arrived at the proper destination ~4 months ago, but no one has replied. You have a tracking number for this shipment? Totally Ridiculous! I thought this would be a company that stands behind their product because they have a longer warranty than most other electronics, but what good is it.
Re: WI-FI
Posted: Thu Apr 20, 2017 5:41 am
by Jammy
Re: WI-FI
Posted: Fri Apr 21, 2017 12:14 pm
by shadowman
Hi,
I do agree.
The unit was bought under Invoice No. 00340433836959163449 by: schancke7, but I bought it from him so the money shall go to me.
Re: WI-FI
Posted: Mon Apr 24, 2017 7:35 am
by Jammy
Hi,
For the refund issue ,we find you bought the unit in 2014 which is beyond warranty period so that you can't get total value of the unit.You can go to ebaymessage to contact the seller for the refund.
Regard.
Re: WI-FI
Posted: Mon Apr 24, 2017 9:04 am
by shadowman
That is wrong, the date on invoice No. 00340433836959163449 is:2015/12/2
So the unit was sold late 2015 and sent to you for repair/replacement late 2016.
Re: WI-FI
Posted: Fri May 19, 2017 11:32 am
by shadowman
I must say I´m so tired of your customer support. We had an agreement that the unit where to be repaired or replaced by you, but you just choose to go back on your word.
So just install the mainboard again and pay me the USD 100 deposit back and ship the unit back to me.
I can always try to sell it or just smash it up into peaces.