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PUMPKIN CAR STEREO SUPPORT CENTER • 11-RQ0265 steering wheel button won't work
Page 1 of 1

11-RQ0265 steering wheel button won't work

Posted: Thu Oct 13, 2016 9:32 pm
by dietcong
I have prius 2010 basic model non jbl
all my button work except for the mode button
I had a different pumpkin head unit before and all the button work don't know why this unit the mode button doesn't work

Re: 11-RQ0265 steering wheel button won't work

Posted: Fri Oct 14, 2016 9:27 am
by Jammy
Hi,
You can restore the factory settings, enter the steering wheel keys menu to learn the buttons again.
Please try to press the Reset first.
Regards

Re: 11-RQ0265 steering wheel button won't work

Posted: Fri Oct 14, 2016 3:25 pm
by dietcong
try it couple of time didn't seem to work
I even try to select wheel 3 I think didn't work, all my button on my prius work except for the mode button
what should I select for the canbus in factory setting

Re: 11-RQ0265 steering wheel button won't work

Posted: Sat Oct 15, 2016 1:25 pm
by dietcong
Any thoughts jammy

Re: 11-RQ0265 steering wheel button won't work

Posted: Mon Oct 17, 2016 7:12 am
by Jammy
Hi,
Sorry for the late reply due to the weekend.
Please don't change the factory settings, cause it may make the function mixed, even not working.
And cause your car does not have canbus, the canbus option in the factory settings does not matter with your car steering wheel.
You can do the factory data restore or flash the unit with our latest firmware to check.
Here is the link for your unit. Hope some help.
https://mega.nz/#!ZYFCGIZY!vlVpc2S_zPiz ... xD2mRZkC60
Regards

Re: 11-RQ0265 steering wheel button won't work

Posted: Fri Oct 21, 2016 7:54 pm
by dietcong
i don't think this is the right firmware all my button no longer working on the unit and when i swipe left it swipe right, when i press left corner it press right corner

Re: 11-RQ0265 steering wheel button won't work

Posted: Mon Oct 24, 2016 5:44 am
by Jammy
Hi,
Do the buttons on the unit not working after flash the unit, or just the steering wheel keys on your car not working?
Would you mind take a video, upload it to youtbe, then send the link to us?
In addition, please tell us the current system version and the information of the Others menu in factory settings
We will try to provide you positive solution.
Regards

Re: 11-RQ0265 steering wheel button won't work

Posted: Tue Oct 25, 2016 1:15 am
by dietcong
mtcc-kld6-v2.97
5.1.1
1024x600

Re: 11-RQ0265 steering wheel button won't work

Posted: Tue Oct 25, 2016 6:17 am
by Jammy
Hi,
If you don't provide us enough details about the unit, we are not sure even if I provide you the right mcu and it can solve the problem.
Here is the link of the mcu for your unit.
https://mega.nz/#!FI9nXYjK!7Ms6pqWrj4bn ... q2EaCuxmds
Regards