Memory/Storage 6.0

[Noobile]

I recently bought the Android 6.0 unit, and I'm frustrated because I cannot download my music. The unit said it comes with 64GB of internal storage, but when I go into the unit's storage information, it says that there's only 1.9GB available. There is another "internal" storage device listed, but I can't figure out how to use it.

Normally, I go into Google Play Music and click "download playlist" for the music I want. How do I access the remaining memory on the device?

[Jammy]

Hi,
Could you please first tell us your order number or buyer ID?
About the internal storage, you must misunderstood something. Our android 6.0 unit has 2GB internal RAM memory, and it can support up to 64GB USB stick to connect.
The internal storage is used for installing third party apps and save the data of the operations system.
We suggest you download the music and other files into the left of 16GB Nand memory.
And you can go to the Settings--Apps to manage the installed and running apps.
Regards

[Noobile]

My order number is 100006042.

I can't straight-up download the music, because I'm using Google Play Music as a subscription service, and therefore don't have access to the actual music files. Google Play Music supports external download locations, but when I install a USB stick it does not recognize it as external storage. Also, Android 6.0 is supposed to have an option in Settings/Storage & USB to set certain storage devices as "device" or "portable", but that seems to be missing from the settings on my device.

[Jammy]

Hi,
With respect of the Google play music files cannot be downloaded into our unit, it should also not be able to download into your PC, is it right?
If so, I suggest you use other music player, such as Spotify and poweramp.
Regards