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No rear Sound when using Amazon music app
Posted: Mon Nov 21, 2016 10:02 pm
by Faxe88
Hi Pumpkins,
my freshly installed Amazon music app only puts sound out to the front loudspeakers. All other apps such as Radio or Mediaplayer are working fine.
Re: No rear Sound when using Amazon music app
Posted: Tue Nov 22, 2016 9:47 am
by Jammy
Hi,
It should be the Amazon music app not compatible well with our unit. Sorry about this.
You can download another amazon music app version to check.
Regards
Re: No rear Sound when using Amazon music app
Posted: Tue Nov 22, 2016 11:17 am
by Faxe88
Hi Jammy,
thank you for answering my question so quickly, but - sorry - I am not satisfied by that.
I puchased an android-based system, so you have to assure, that the most popular android-apps are running with it.
I hope, your engineers will find a workaround soon.
Greetings
Faxe
Re: No rear Sound when using Amazon music app
Posted: Wed Nov 23, 2016 5:48 am
by Jammy
Hi,
Sorry for the Amazon music app not working well with our unit.
Could you please tell us your order number or product SKU?
I need to know this information to feedback it to our engineers and factory developer to find a workaround.
Regards
Re: No rear Sound when using Amazon music app
Posted: Wed Nov 23, 2016 5:06 pm
by Faxe88
Hi Jammy,
sorry, I forgot: #302-4808995-6777150.
F.
Re: No rear Sound when using Amazon music app
Posted: Thu Nov 24, 2016 9:14 am
by Jammy
Hi,
Thanks for your order information.
After discussing your issue with our technician, he said that maybe the amazon music app only have one pair audio channel, so you can only hear the sound from the car front speaker. You can go to the Amplifier to adjust the Fader position, just refer the below attached picture. Hope some help.
- 1.png (242.37 KiB) Viewed 1305 times
Regards
Re: No rear Sound when using Amazon music app
Posted: Tue Nov 29, 2016 10:39 am
by Faxe88
I re-installed Amazon music (for another reason) - after that it works correctly.
As for myself, this problem is resolved.
Thanks.