PUMPKIN CAR STEREO SUPPORT CENTER

I can not establish a connection to my IPhone 8 & 6s hotspot.

What I did:
Step 1: Enable Hotspot on IPhone
Step 2: Select the wifi hotspot on the android radio
Step 3: It tries to receive an IP address... (waiting...)
Step 4: The android radio states that it had an authentication error
Step 5: The android radio retries to connect again automatically with the same result
Step 6: It tries again to connect and fails this time with the message that it has an Authentication problem.

I don‘t get more information from the system...

What I tried so far without any success:
1. Changing the password of the hotspot.
2. No password for the hotspot at all. - not an option, but I just tried it to see if this causes the problem
3. Connecting the phone via usb and enabling teathering usb (did not work as well)
4. Connecting USB WIFI dongle - nothing happened, maybee the stick does not work with android

I do have an Android phone where i can connect to it’s hotspot without any problems. The issue here is, that this is the phone of my company and I am not supposed to use it for private purposes.

Therefore I would need an solution for this issue quite soon, because I want to go on a longer trip the next weeks where an internet connection of the radio would be quite handy.


PS: Is there any newer firmware for the device? Where can i find the releases?

Hi,
here is the firmware for your unit.
https://mega.nz/#!6XhWXQoR!W0GwWH4tpNqM ... jc2zbP8aQc
please download the zip files to the root content of one sd card and insert it into the GPS slot,then enter settings - system - system update.
Wait for your feedback.
Regards

Hi,

The firmware update went fine without any issues.
Unfortunately it didn‘t fix the problem. I still can‘t connect to the hotspot of my IPhone.
The only difference to the last firmware is, that it now tries to receive an IP address and aborts without any information message.

Please help

Hi Subba,
Could you mind showing me an video about your issue ? I suggest you can show the system version of your phone and the car stereo ,and show how you connect . If we get the problem here ,it is helpful to solve this issue.
And if you don't mind ,we hope you can try to copy an android log files to us. You can do as follows.
https://www.youtube.com/watch?v=h2FdJnPXXYU
thanks in advanced,and wait for your reply.
Regards

Hi,

I am having similar problem. Authentication problem with Iphone 8 and 7s. IOS version is 11.4.1 and IOS 12.

Please guide.


Rajeeb DAsh

Hi rajeeb ,
please first tell me your order number or ebay buyer id so that i can confirm your unit . If you have the same unit with Subba , then the solution is suit for you .
Regards

Hello, i have same problem i have iPhone XS Max with iOS12 and i have authentication issue. I can't connect with iPhone hot spot. I'm connecting with no problem with android phones.

My radio is AE0273B
I bought it at 11 April 2018 through eBay. Item number 142737410049

Has anyone of you guys had the idea to blame Apple about this issue yet?

hi,sorry for the late reply due to the Chinese National Day holiday.
In fact, we tested Iphone 6s ,Iphone 6p , 8 and Iphone X , configured with IOS11.4 or IOS12, and find the hot spot works normally. And Iphone XS Max, sorry that we still don't get it to test.So any query about this issue, we hope you can show us an video so that we might be able to find the cause.
Regards