PUMPKIN CAR STEREO SUPPORT CENTER

I have installed a rear parking camera, however I cant get any image from it when connecting to CAM-IN, it however it comes up straight away if i use the VIDEO-IN.
I have tried connecting the reverse in wire to the lead coming off the video cable, however again I get no image displayed still, if its any help the camera connects to the reverse lights. Please could you provide any suggestions.

I have the same problem, can anyone answer this ?

Hi,
About this issue ,you can contact the pumpkin customer service or write to support@autopumpkin.com.
You need to tell them your order number or ebay id so that they can confirm your unit . i suggest you show them an short video or some connection pictures to help them understand your query and find the cause.
Regards