PUMPKIN CAR STEREO SUPPORT CENTER

Hi iam bought last week pumpkin unit RQ0369E version MTCB-kld6-V2.86 on amazon order no. 202-1679321-8769963 .But i have a problem with bluetooth i cannot unpair or delete devices from list and obd2 device showing always connected even if is not in range.Iam try hard reset unit but nothing happen device still showing the same bluetooth devices list .Thank you for your help or link with any update

Hi,
Your amazon order number was checked by my amazon customer service colleague, please don't misunderstand.
That we do is just for confirming the unit you said if it's right as the one we sent out.
She said that your question had been answered.
If the problem is still unsolved, please contact us feel free.
Regards

Hi
Yes she contacted me via amazon message.But she just answered how delete device but this do not work for me that iam try before and this is a reason why contact you.Bluetooth device obd2 showing always connected lighted green and i cannot delete from list.Iam try factory reset but the list of device is not deleted and obd2 showing still connected.

Hi,
Sorry for the trouble caused.
I think it maybe the software bug, so if you don't mind, please try to install the update firmware to check, here is the link for your unit RQ0369E.
https://mega.nz/#!FEtQRahA!Oh084yfP8jPF ... JpEo-rPUJE
You can refer the below forum to download and install it.
viewtopic.php?f=18&t=14
Regards

Hi
Iam update software from link above but the problem still persist.If i open the bluetooth setting obd2 device is green that mean connected also remember my paired phone before reinstall.If i try delete , disconnect or unpair obd2 button is unresponsive.Bluetooth showing all the time obd 2 connected even is disconnect.

Hi,
That's really strange.
Normally you just need to choose the paired devices and click the dustbin icon in the right bottom of the Bluetooth menu.
And when you do a factory data restore or update the system, the Bluetooth paired record can also be deleted.
Could you please don't plug the OBD2 dongle to your car to check?
And if possible, would you mind take a short video, upload it to youtube, then send the link to us?
We will try our best to provide you best solution.
Regards

For the thousandth time, Parrot FC6000 does not support OBD2 ... It's so hard to explain!!! Only OBD2 WI-FI.

Updates the mcu to Kld6-2.97.

Hi,
Sorry for the delay reply due to the weekend.
Did you mean that you got an OBD2 wifi from us and it worked?
For the Parrort FC600, it's a better Bluetooth module and it has been tested to work with OBD2 Bluetooth without problem.
We can send you the update mcu kld6-2.97, just hope it can help you.
https://mega.nz/#!FI9nXYjK!7Ms6pqWrj4bn ... q2EaCuxmds
The process is just like the steps you ever updated the firmware before.
Any assistance, contact us freely.
Regards

Yes OBD2 WIFI works well. OBD2 bluetooth I have never seen any work with the Parrot FC6000 with Torque and Dashcommand, but if I prove that works thank you...