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Radio Not working
Posted: Thu Feb 02, 2017 2:50 pm
by nawwar
Hello There,
I don't get anything from radio on my device in Egypt.
Please advise on how to help solving this issue.
Device details in attached captures.
Have a great day,
Nawwar
Re: Radio Not working
Posted: Tue Feb 07, 2017 2:59 am
by Jammy
Hi,
Sorry for the late reply due to the Chinese New Year's Day.
I don't quite understand what problem you had.
Did the radio not receive any signal, or other functions not work like it should?
We need to know more details and provide you positive solution.
Regards
Re: Radio Not working
Posted: Tue Feb 07, 2017 6:56 am
by nawwar
Everything is working fine except the radio function/Application.
When it searchs doesn't get any chanels.
Have a good day,
Ahmad
Re: Radio Not working
Posted: Wed Feb 08, 2017 2:43 am
by Jammy
Hi,
Did the radio work well before?
I can send you the mcu file to check, before that, please send us the information in factory settings, including "Application menu" and "Others"
Regards
Re: Radio Not working
Posted: Wed Feb 08, 2017 10:55 pm
by nawwar
The radio never worked everything else works fine.
Please find pictures
- asset.JPG (6.16 MiB) Viewed 1273 times
- asset (1).JPG (6.4 MiB) Viewed 1273 times
Re: Radio Not working
Posted: Thu Feb 09, 2017 6:19 am
by Jammy
Hi,
I don't know if you got this unit from other place or just with the car you had.
For the radio issue, please first go to the Radio Band in factory settings and check if the radio region is right.
There is a mcu file which may do some help, but I'm not sure if it could solve the problem.
https://mega.nz/#!UcN3gTDT!Sn6nY8aAjEq4 ... 0sy0QWHmLIRegards
Re: Radio Not working
Posted: Thu Feb 09, 2017 11:55 am
by nawwar
Will give it a try Thank you