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[AA0411B] CN01 Serie / not working touchscreen and touchbuttons
Posted: Thu Mar 05, 2020 8:21 am
by Omnia86
Hi, i have the pumpkin aa0411b device. The touchscreen and the buttons doesn’t work. This device is new (1 week) and i can‘t get it working.
Device: CN01 aa0411b
MCU:CSN2_1062019_143526
Buildnumber: 201911231230
Maybe i need to install firmware and mcu updates.
Factoryreset doesn‘t help (tested it with usb mouse).
Thanks
Omnia86
Re: [AA0411B] CN01 Serie / not working touchscreen and touchbuttons
Posted: Fri Mar 06, 2020 3:06 am
by Jammy
Hello,
Please try to long-press the rst button to reboot the head unit.
Or disconnect the negative electrode of the car battery for about 1 minute, and then connect it.
Jammy
Re: [AA0411B] CN01 Serie / not working touchscreen and touchbuttons
Posted: Fri Mar 06, 2020 6:36 am
by Omnia86
Good morning (german time),
sorry but i have not success with your solution. Any other ideas?
Regards
Omnia86
Re: [AA0411B] CN01 Serie / not working touchscreen and touchbuttons
Posted: Sat Mar 07, 2020 9:27 pm
by Omnia86
Hello, i got firmware + mcu from support team but my problem exist. I am the only one who has this problem with aa0411b-b01? Any tips to get touchscreen working?
I wish a nice weekend
Regards
Omnia86
Re: [AA0411B] CN01 Serie / not working touchscreen and touchbuttons
Posted: Mon Mar 09, 2020 9:46 am
by Jammy
Hello,
When did you buy the unit?
Is it unavailable for the first time or after a period of normal use?
Or can you offer us a video to show the issue?
Thank you
Jammy
Re: [AA0411B] CN01 Serie / not working touchscreen and touchbuttons
Posted: Tue Mar 10, 2020 8:00 am
by Omnia86
Hi, the touchscreen never worked. I am in contact with the ebay seller, pumpkin support and here .
Re: [AA0411B] CN01 Serie / not working touchscreen and touchbuttons
Posted: Wed Mar 11, 2020 8:38 am
by Jammy
Hello,
Does the eBay customer service reply to your email?
Or you can email to
support@autopumpkin.comThank you
Jammy