PUMPKIN CAR STEREO SUPPORT CENTER

Hello,
finally got my AA0495B-A01 unit installed in my car. Everything was delayed due to that virus ..

So, I ran in some problems:

Radio FM reception is weak - the standard radio that has been in the car had much better reception. Keep losing station even when passing underneath a bridge ..
DAB+ is not helping, but that may be because DAB+ isn't common here in Austria/Europe.
And my main Problem - GPS is finding no satellites. tedted it with my phone - GPS Test says there are 44 satellites and the phone is using them. Radio says nope - no satellite there ....
I know that android 9 should have the option to use wifi to help with location services - but I can't find the menu for that.
Will be testing if there is a problem with GPS-antenna.

Btw. - is there a more detailed manual for the radio than that in the box - I'd love to be able to check what the many options can do.

And one final thing - since the android version on the radio is rather old - is it possible to get the newest possible version of android and MCU for the unit?

Thank you!

Michael

Hello,
Thanks for your message.
For better confirmation, could you please tell us your order number item number and
send us a screenshot of your order information? Those information are very helpful for us to provide you with an appropriate solution.
Looking forward to your reply.
Best Regards
Autopumpkin

As seen in my signature :

Device: AA0495B-A01
OS: Android 9
Build: 201911231230
Kernel: 4.4.167
MCU: CSN2_10112019_145049.
Model: PX5
Amazon Germany Order: 302-5914645-0073167 at 27. January 2020

And - I'm not able to insert the screenshot here....

OK - can only send as attachments .....

Hello
Thanks for your message

Could you please check the GPS antenna and confirm it is connected well?
If yes, please also send us a photo in GPS monitoring.

About the WIFI problem, please turn on the phone hotspot, then slide down the screen of the car radio, and long press the WiFi icon to start WiFi (the same operation as an Android phone)

Hope can hear from you soon
Best Regards
Autopumpkin

Photo taken this morning in free area after 30 minutes of driving. My mobile phone with the same app is finding 35+ sattelites.....

And for wlan - wlan via hotspot is working, but I miss the option to use wlan to strengthen the reception for gps. I know from my mobile taht android 9 has such an option.

In Android 11 you can even use bluetooth....

Thanks

Michael

Hello,
Thanks for your message
Could you please replace a new GPS antenna then check the signal?
Best Regards,
Autopumpkin

What is a compatible replacement? How to tell? And what brand?
Living in Europe/Austria - so please no asian or american products!

Hello
Thanks for your message
You can buy a GPS antenna with SMA port
Best Regards
Autopumpkin