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My RQ0269E's touch screen does not work anymore
Posted: Sat Apr 29, 2017 6:39 pm
by polclota
It simply has stopped working. Any idea on what to do to solve it?
Many thanks.
Re: My RQ0269E's touch screen does not work anymore
Posted: Wed May 03, 2017 8:51 am
by Jammy
Hi,
sorry for the late reply.
Could you tell us more details about your problem.Could the unit start up?
Or did you reset the unit?
Wait for your response.
Regards
Re: My RQ0269E's touch screen does not work anymore
Posted: Thu Aug 17, 2017 8:39 am
by polclota
It comes and it goes, I've reset it, cut the power...almost everything I could think of. Sometimes it does work again but then doesn't. Wheel controls work, front panel buttons don't. Reset button does.
Thnaks.
Re: My RQ0269E's touch screen does not work anymore
Posted: Fri Aug 18, 2017 3:42 am
by Jammy
Hi,
you can try to flash the unit with following firmware.
https://mega.nz/#F!cd1XEQBT!bpFEJtpzJBgi0mYQEWukNARegards
Re: My RQ0269E's touch screen does not work anymore
Posted: Sun Aug 20, 2017 5:58 pm
by polclota
Flashed and no change. Touch screen does still not work.
Re: My RQ0269E's touch screen does not work anymore
Posted: Mon Aug 21, 2017 3:53 pm
by polclota
I thought I had already answered but I don't see my replay so I answer again: I've updated the firmware but still does not work.
Re: My RQ0269E's touch screen does not work anymore
Posted: Tue Aug 22, 2017 1:10 am
by Jammy
Hi,
sorry for the late reply.
So you can contact the customer service where you bought the unit to change the touch screen.
Regards
Re: My RQ0269E's touch screen does not work anymore
Posted: Tue Aug 22, 2017 11:29 am
by LeeH22
Jammy please reply to my post.
Re: My RQ0269E's touch screen does not work anymore
Posted: Fri Aug 25, 2017 9:14 am
by polclota
I bought it to Autopumpkin via Amazon. I guess it's you. Order number 171-8740337-6141116 on September the 2nd 2016. I'd like to upgrade to SKU: CN01-02306B. Is there anyway we could manage an upgrade rather than changing the screen? Thanks.
Re: My RQ0269E's touch screen does not work anymore
Posted: Mon Aug 28, 2017 3:28 am
by Jammy