PUMPKIN CAR STEREO SUPPORT CENTER

Hi I have a problem with a Pumpkin car radio version MTCC-KDL6-V2, 97 ANDROID 5.1.1 1024 * 600. It does not detect the rear camera, it does not go automatically when you put the reverse back in when you do it in manual mode. Thank you in advance

Hi,
please first check the reverse wire is connected from the unit to canbus(if have) or directly to the positive pole of the reverse light.
Please tell us your order number and buyer id if you still can't solve the problem so that i can provide positive solution to you.
Regards

Thanks for the answer, the problem is not the reverse but I assume a software problem. If you can have a software update and mcu

Hi,
there is not a firmware now to solve this reverse problem.Hope you understand.
Noramlly,it is the wrong connection of the regarding wires or the canbus broken leading to that you can't get the reverse imagine.
If you have a canbus,you can try to cut off the reverse wire which labeled reverse.

倒车摄像头接法.png (249.09 KiB) Viewed 1562 times

剪倒车线.png (290.79 KiB) Viewed 1562 times

Hope to help you.
Regards

Hi I cut the wire as in the picture but the result does not change the camera does not turn on. Canbus works and also the camera, tried on another device.

Hi,
then you can try to turn the reverse switch option off.

QQ截图20170706114417.png (592.92 KiB) Viewed 1544 times

Regards

I tried to activate reverse switch but also so the result does not change.

Hi,
Please allow me to confirm:
First,the orange/black wire is conneted from the unit to the positive pole(12V+) of the car light.
Second,the reverse switch option setting is like the picture i attached on the last mail.
Noramlly,if you did above two steps,the unit would switch to reverse mode while you put the car in reverse.
Regards

But we've tried everything, the only thing that's left to do and try to reinstall the software and mcu even android 4.4. Thank you

Hi,
OK,it might need to flash the unit.
Please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm your unit model number and provide you positive solutions.
Did the unit automatically turn to reverse mode while you put the car in reverse at the beginning .
Regards