PUMPKIN CAR STEREO SUPPORT CENTER

Hello there.
I'm having BT issues with my device. It suddenly just drops connection to my phone for no reason. It happens with my tablet too, so it's a headunit issue.
To reconnect, I have to go to the BT menu on the stereo, press disable, then enable 3 times to get it to connect again.

There's no trigger for this, it just happens randomly.

Hi,
thanks for your reflection. We will pay attention to your bluetooth problem.Since it is a random problem,it is difficult for us to find the solution.Once we get effective solution ,i will notice you here.Hope your kind understanding.
Regards

Ok.
Here's a video of the incident:

https://youtu.be/SS-FqmvPKYY

Hi,
You can try to flash the following firmware and MCU.
https://mega.nz/#!0Z1DzQDA!erzOD_J3ONOl ... ERmoByFy4U
This is a thread that you can refer to.
viewtopic.php?f=20&t=2131&p=9294&hilit=CN03#p9294
Hope your feedback.
Regards

I get no pop up when i insert an SD card with the update.zip file on it.
I'm trying to get into recovery manually, i've tried the PWR+RST combo, but i can't get into recovery.

Can you help?

Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
For the drop connection porblem,you can also try to change another phone to connect.
Regards

203-9866781-1466716

Hi,
it is strange.Did you do as follow:
1.download the rar files and un-zip it,then you get both two files on the root content of one sd card and insert the card into the GPS slot.
2.Enter into settings - car settings - system update/MCU update.
If it still doesn't do anything help, you can try to reset the unit and flash again.
Regards