PUMPKIN CAR STEREO SUPPORT CENTER

Hi, I have C0255 unit from Japanese Amazon - Order# 250-4153726-6095043
I already asked you a lot of questions about it, but now I got a serious problem.
after 2months of use wifi stopped working. It doesnt want to turn on. Here is
a video that illustrates the problem.

https://youtu.be/mbgbrxs3HYo


I tried to kill engine few time, reset button, factory reset, nothing works.
Everything else seems to work fine, bluetooth as well. Only the wifi wont
turn on and I use it to connect the unit to internet through my iphone.

Thank you for your help

Hi, could you please check if the unit can play music through USB cable?
You can enter the setting--backup&reset--factory data reset to restore the factory setting, then check if the wifi will work.
Regards

Hi, it plays music through USB cable. I mean, I have mp3 on USB disk and it plays them
without any trouble. I did factory data reset nothing changed.

Its a big problem, because there is no other way how to get internet into the device from
my iphone.

Hi, yes it plays music from USB flash disk no problem.
I did factory data reset, no change.

Wifi is the only way how to get internet into this thing
from an iphone right? It cannot connect to internet using
bluetooth or usb, right?

Hi, you can try to use the 3G dongle which need to connect to the USB cable to get internet.
Here is the link of the 3G dongle.
http://www.amazon.co.jp/s/ref=nb_sb_nos ... B01CGCHK98
Please notice, you can contact your local provider and ask if they can provide the WCDMA network type sim card, because our radio can only support 3G WCDMA signal.
Regards

Yes, that is a way around it. But I want the wifi to work. I dont want to pay extra for 3G dongle and
internet contract just for my car.

Hi, Please let me know if there is something else I can do to fix this. If you send me
some part or I should put it out and send it back to you.

Thank you

Hi, if you don't want to use the 3G dongle or your local supplier don't have the WCDMA network sim card, you can choose to return it back to us for repair.
Further solution, please contact our amazon customer service or write email to our customer service email box "support@autopumpkin.com"
Regards

Hi i have same problem after about 3 months but i cannot play music from USB anything is working on usb. So wifi and usb are no working. Any solution?

Hi k3y3s,
Sorry for the late reply due to the National Day.
Could you please first tell us your order number?
Regarding your issue, the rear USB port and the wifi don't work at the same time, it's possible that the mainboard has problem.
You can contact the customer service to replace the main board or return it back to us for repair.
Regards