SD micro card and boot up

[phreddyphrog]

Hello,
My micro sd card is not recognized on boot up and must be re-inserted each time.
Any help for this problem?
Thanks,
Fred

[Jammy]

Hi，
Is your unit able to fast boot? I mean when you switch the acc off and switch the acc on again after a while, did the unit can fast boot and enter into the last page before the unit power down ?
Regards

[phreddyphrog]

Yes, it does fast boot without a problem. Right now, I have to reinsert the sd card, after boot up, in order for it to be recognized. There is nothing wrong with the card.
A real pain.
Thanks,
Fred

[Jammy]

Hi,
here is the firmware you can install.
https://mega.nz/#!hIV3UaQD!wZKfYU0LMXJf ... FMCUgBEc00
Regards

[phreddyphrog]

Thank you, Jammy. I'll give it a try.

[phreddyphrog]

Hello Jammy,
One more question, please:
The download link that you gave me; is it an update to my firmware or is it the original firmware that came installed in my player?
Thank you,
Fred

[Jammy]

Hi,
it is an update.
Regards

[en8sjac]

Hi I have exactly this problem with my new unit, which is this model:

Manufacturer reference: SA0171-UK
ASIN: B078LSZC6T

Should I update the firmware? If so, is there a new link as the old one is not working.

Thanks

[Jammy]

Hi,
about this issue ,you can contact the pumpkin customer service or write to support@autopumpkin.com.
You need to tell them your order number or ebay id so that they can confirm your unit . i suggest you show them an short video to help them understand your query and find the cause.
Regards