PUMPKIN CAR STEREO SUPPORT CENTER

Hi folks,

I've had this model for a while now ( 11-RQ0364E - https://www.amazon.co.uk/gp/product/B01 ... UTF8&psc=1) but recently I've started to have problems.

The Home button & the Volume Down button are unresponsive and I have trouble trying to select something at the top or bottom of the screen. I was managing to get by. However now my apps are closing a few seconds after I open them.

I've tried to do a factory reset, but since the Home and Volume buttons are unresponsive I can't do the reset.

Can anyone help? I can send videos to show what's happening.

Hi,
when did you bought the unit?
It is very helpful for us to help you find the problem if you show us an video.
Regards

Hi, I bought the unit via Amazon on 11/03/16.

Can you tell me the best way to send you video's?

Thanks,
Chris

Hi ,you can upload it to the Youtube or other site and send the link to us.
Regards

Hi,

Here's the links to the YouTube videos

https://youtu.be/shbU8P8MnZs
https://youtu.be/GgvJLRRaLbc

Thanks,
Chris

Hi,thanks for your video first.
I don't know which firmware you flashed before.
Here is the one i can gave you.
https://mega.nz/#!0MVQDSQb!4Bb7afB0w73b ... knlFuh4tsE
Please download the files to the root content of one sd card and insert it into the GPS slot.Then do follows the video.
https://www.youtube.com/watch?v=B_lTLMDfOOs
you need to short click the RST button to choose the option and long press it to confirm.
Regards

Hi,

Followed those step and the screen is still unresponsive as well as a lot of the buttons.

Is there anymore suggestions?

Link to video of reset and example: https://youtu.be/sjC7wLTCTOg

Hi,
for the touch problem ,you can contact our pumpkin customer service or directly write to suppor@autopumpkin.com to change a touch scree.It is no difficult to install it .You can refer this video .
https://www.youtube.com/watch?v=e64mIi8H1EE
Regards

Hi,

I ordered a new touchscreen and I fitted it today. I can say that the stereo is working and is like new.

Thanks for your help and advice.

Hope this helps others.