Wifi switching randomly off

Mainly focus on PUMPKIN Android/Wince Car Radio DVD GPS Stereo Issue

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R4MP
Posts: 10
Joined: Wed Apr 20, 2016 6:57 pm
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Wifi switching randomly off

Postby R4MP » Thu Nov 17, 2016 6:49 pm

Hi guys,

again I have a problem with my pumpkin radio.

Specification:

Modelnumber: S07
S/N: 000D18A1266B
MCU Version: MTCB-KLD6-V2.81
OCT 22 2015 15:40:30
Android: 4.4.4_29032016
Kernel: 3.0.36+
root@chun #609
Build-Number: rk3066-eng4.4.4 29032016.17:18:58

The wifi symbol shows me after a while no signal and no connection is possible. So I have to turn off manually the wifi function and turn it on again.
That happens a lot of time.

So I hope there is a software update available.

This radio is used in a Opel Antara



Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Wifi switching randomly off

Postby Jammy » Fri Nov 18, 2016 6:45 am

Hi,
Sorry for the trouble caused.
Could you please first tell us your order number or buyer ID?
Regarding your issue, you can do a factory data restore to check, then use the hot spot sharing from your phone to connect and check if the problem still happens.
There is not a update firmware for your unit.
Regards

R4MP
Posts: 10
Joined: Wed Apr 20, 2016 6:57 pm
Contact:

Re: Wifi switching randomly off

Postby R4MP » Sun Nov 20, 2016 9:15 am

A factory reset is the only solution? you know that there is a lot of data on it..... and for a try and error solution finding is it to much.
I had a older post on this forum with my buying information. but now it I cant find this post.

The problem was tested with a wifi spot and different smartphones.

Is it right that a buyer dont get newer software versions or bug fixes? so I will use the warranty to get my money back!

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Wifi switching randomly off

Postby Jammy » Mon Nov 21, 2016 11:31 am

Hi,
Sorry about the wifi issue.
The factory reset is not the only solution, but it's one of the possible solution for all the system or software bug.
The firmware on your unit is already the newest one which the factory provided, if there is a new available one, we will not never give it to you.
Please check if the USB stick could be read when the wifi lose the sigal and connection.
It maybe the inside power supply module for both wifi and usb have problem.
Regards

R4MP
Posts: 10
Joined: Wed Apr 20, 2016 6:57 pm
Contact:

Re: Wifi switching randomly off

Postby R4MP » Mon Nov 21, 2016 4:17 pm

I will check it.

The Invoice number is 1100570 from MAXS Electronics(HK) Limited

R4MP
Posts: 10
Joined: Wed Apr 20, 2016 6:57 pm
Contact:

Re: Wifi switching randomly off

Postby R4MP » Sun Nov 27, 2016 7:41 pm

Now after a while I have no problems with the wifi signal. It is a bt mysterious. After this first post is all normal!
I had this problem for many weeks.

Now a other problem is still making me angry at the first moment I have this radio. Every time I will use the steering key to select the menu on my BC the radio will switch the frequency of FM or on using the Media Player it will skip next title. I have tried to use the configurtaion tool for steering keys but it will not help on my problem.

and where can I define that a other navigation app will be started by pushing the navi button on radio?

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Wifi switching randomly off

Postby Jammy » Tue Nov 29, 2016 1:27 am

Hi,
I still can not find your order information, which is related to the unit model, universal or special, power cable with canbus or ISO cable with adapter
So it's important for us to know where you got the unit, from ebay,amazon or our official website.
And please tell us the ebay buyer ID or order number.
Regards

R4MP
Posts: 10
Joined: Wed Apr 20, 2016 6:57 pm
Contact:

Re: Wifi switching randomly off

Postby R4MP » Mon Dec 05, 2016 7:09 pm

This model is for the Opel Antara and the invoice number is posted.

Can Bus is used.

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Wifi switching randomly off

Postby Jammy » Wed Dec 07, 2016 3:30 am

Hi,
The invoice number can not be found any order or product information from us.
Please provide us more details so that we can give you further help.
Such as your paypal email box, package receive name, item tracking number.
You can send us these private information via private message function on our forum.
For the navi button, you can go to Settings--GPS--GPS application option to choose other navigation app to start.
Regards


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