PUMPKIN CAR STEREO SUPPORT CENTER

In my unit RQ0264 there are IR. For what is?

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Hi,
The IR on the unit front fascia is used for receiving the signal from the remote which can control the unit.
Since there are buttons and touch screen function, the IR and remote is rarely used. The factory keep this design but they send the remote with the unit any more, sorry for the misleading brought to you.
Regards

Ok, I understand that you don' t send the unit with a remote control. If I buy a universal remote control, can I use it in order to operate the unit from the wheel? The question is this: does the IR receiver of this specific car multimedia work? And if it works, how can I sychronize it with the remote control?

Hi,
This unit can support the steering wheel control based on analog resistance signal from the car, not the canbus system.
Here is a forum about how to connect the swc wire and make the steering wheel control work, hope some help.
viewtopic.php?f=3&t=8
Could you please tell us if you got the external SWC and neeed to remote to make it work?
If is, we can send it to you, you just pay the shipping cost.
Regards

How much is shipping cost?

Hi,
The shipping cost is about 10USD.
More details and further process, please contact our customer service.
Regards

Рlease give email address or other option how to contact customer service.

Hi,
You can contact our customer service through the seller store.
And you can write to our support email "support@autopumpkin.com"
Sometime there is a little delay reply due to the different timezone, hope your understanding.
Regards