PUMPKIN CAR STEREO SUPPORT CENTER

Hello,

I have bought the following item:

https://www.autopumpkin.com/car-dvd-pla ... -navi.html

with SKU: AS0371B

A DVD disc was stuck inside the unit, cannot be played and cannot be ejected
when i press the eject button i have no response.
also when i press the Disc button also no responding.

need your help please.


Thank you.

What's your order ID pls?

hi jammy,

Actually my friend from Germany gift me this Unit.
so i don't know the order ID.
last year i have asked you a lot of questions and inquiries.

need your help please.

Thanks and regards,

https://www.youtube.com/watch?v=IlAuoRJLq5M

see if that helpful.

Hi,

thanks for reply.
But the case is as followings:

A DVD disc was stuck inside the unit, cannot be played and cannot be ejected
when i press the eject button i have no response.
also when i press the Disc button also no responding.

Unfortunately the video that you have shared did not help me.

waiting your prompt reply.

thanks and regards,

https://youtu.be/ls5gsJBAjE4
Check that one beyond.

Thanks for reply.

I will check and inform you.

regards,

ok

Hi Jammy,

Actually I have released the stuck disc manually by disassembling the UNIT with Screwdriver.
but the UNIT still doesn't read DVDs neither CDs, no responding at all.
I wonder why, need your help please.
Is it software issue or i should replace the DVD reader unit.
Also you can find attached picture the model Number of my DVD player.
I wonder if i can get the latest software update!!!??
Is SKU (AS0371B-01B) differing of (AS0371B)??

thanks and regards,

Hi there,

Thank you and where did you purchase from,what's your order ID or number?
Can you still put the disc in?
If better you could provide us with a short video.
Thanks a lot for your cooperation.

Regards,
Jam