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Stuck on Android Startup Screen
Posted: Mon May 13, 2019 1:53 pm
by grayfox
Hi,
I'd say around 5% to 10% of the time I start my car, my pumpkin unit never gets past the startup screen that says "android"; it just stay stuck there for the entire drive and is unusable. Anyone know why this happens and how to fix it?
Re: Stuck on Android Startup Screen
Posted: Tue May 14, 2019 9:35 am
by Jammy
What's your product SKU?
Thanks.
Regards,
Jam
Re: Stuck on Android Startup Screen
Posted: Tue May 14, 2019 4:50 pm
by grayfox
I don't know. Where can I find it?
It's not in the instruction manual or on the warranty card. It's not listed in the unit's Settings app. I ordered it from Amazon, but the product page no longer exists. I can provide an Amazon order number though if that would help.
Re: Stuck on Android Startup Screen
Posted: Wed May 15, 2019 2:06 am
by Jammy
Yes,please tell us that.
Re: Stuck on Android Startup Screen
Posted: Thu May 23, 2019 5:47 pm
by grayfox
Ok, here is the Amazon order number from 10/14/2017: 111-5074535-5995412
Re: Stuck on Android Startup Screen
Posted: Fri May 24, 2019 1:32 am
by Jammy
Hi,
We have already arranged our customer service representative to contact you. Please keep an eye on your amazon and email.
Sincerely
Kevin