PUMPKIN CAR STEREO SUPPORT CENTER

Hi,

i am experiencing RDS and Radio function issues with CN01-02202B-01B.

The Radio App seems to have Problems with the RDS Decoding. The RDS Information randomly switches to cryptic Display. Once this happens, RDS does not work at all anymore. (Display freezes with current cryptic display)

When powered off while RDS issue occurs (turn off ignition) and then launching Car again, the the Radio app starts, but without sound. The only way to solve this is to close Radio App manually and to re-start. Seems that the RDS issue prevents the Radio to operate probably.

I assume it's a software issue, rather than Hardware Defect. Is there any setting to solve this or do you have a new Firmware?

Honestly, i like the Radio and i was surprised about the good quality. However, working Radio Operation including RDS must be basic functionality and is cruciual for me for Car Radio in general and to keep the product.

Thanks for any feedback

Hi,
yes ,it is a software problem.We are trying to solve it.Once we get the solution,we will notify you.
Please wait for few days.
Regards

Hello,

thanks for the feedback and your commitment to provide a fix for this issue. Do you have an update in the meantime?

Hi,
this is firmware to solve the messy code of the stations.
https://mega.nz/#F!sBNHjJaA!s6LhjOSkeN4xTPHqI8cFCg
Place the six download flies on the root content of an USB stick.Next,insert the USB into the rear USB slot of the unit.Lastly,click settings--- car settings--- system update.
Hope to help you .
Regards

had same issue, on same model, tried this update but no luck...

Hi,

first of all thank you very much for the quick reply. I was curious to see the improvements, so i already installed the Update.

Unfortunately this issue is not solved. The RDS is still messy. Is this maybe a hardware related issue? This might be the case when i am the only one experiencing this issue. Or do you have other customers with the same unit, also reporting this? Any kind of solution would be highly appreciated. Sorry for being a pain regarding this, but i am spending a lot of time in my Car per day and i am used to see Artist and Title name for the songs i am listening.

Best Regards,
Dierk

Hi,
sorry about this.
Thanks for your feedback .We are trying to find a correct solution.Please wait for few days.
Please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more infomation about your unit and provide you positive solutions
Regards

Hi,
thanks a lot for the quick feedback. I ordered directly on the Pumpkin Web-Page in Germany. Here is my Order Number: 500002379.

Thanks
Dierk

Hello,

like the users "Elreinoderenu" and "mactimmey"  i have also exactly the same problems with the RDS decoding-issue with my CN01-02202B. Especially annoying with this issue:  With any "cryptical" displayed, the previously activated TA and AF function will be automatically and immediately deactivated. This is - of course - very annoying and dissapointing.

The second big bad issue: With any message from Sygic (or any other App), the Radio remains muted. I have always to switch back to the Radio-App, to hear music again.  I have tried all the possibilities from the sound settings. Without success.

Shipment- and Billingnumber (Ebay Germany - Pumpkin-Store) 00340433958895979615

It would be nice if they found a solution by largest 19th July. Then the moneyback guarantee expires and I would have to withdraw from the purchase and sent the Pumpkin back.

Hi, any news?

Regards