Recently some clients feedback that when they play movies form USB/SD,the player says “UNSUPPORTED FORMAT” or “VIDEO RESOLUTION NOT SUPPORTED”,because the player only support 720P RMVB files and 576P MP4/MOV/AVI/MPG/MPEG/FLV/VOB/DAT/DIVX files, it does’t support AVC/H.264 coding or MKV files,you can reference the form below.
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Also,you can use this video conversion software to convert your video to be supported,and the operation method is also detailed in the link.
Here is the software :
https://mega.nz/#!YB8jmZpK!ZzBfDbYvX5hL ... _KbxH7JgIk .