13-RQ0278E often not connecting to 3G network

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kingmustard
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13-RQ0278E often not connecting to 3G network

Postby kingmustard » Wed Jul 05, 2017 5:21 pm

About 1 in 10 times I turn the car on, the head unit doesn't connect to the 3G network. It only shows an exclamation mark. It will not connect during any part of that journey.

It''s not an issue with the network.

Turning airplane mode on for 30 seconds then off again doesn't make it reconnect.

Any ideas?



ovi
Posts: 12
Joined: Mon Mar 06, 2017 8:58 am
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Re: 13-RQ0278E often not connecting to 3G network

Postby ovi » Wed Aug 09, 2017 8:00 am

*bump*

we're having the exact same problem with the RQ0278E sometimes not connecting to the mobile network

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: 13-RQ0278E often not connecting to 3G network

Postby Jammy » Thu Aug 10, 2017 3:24 am

Hi,
we suggest you trying to do a hard reset.
Regards

bomosaab
Posts: 3
Joined: Wed Mar 08, 2017 7:46 pm
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Re: 13-RQ0278E often not connecting to 3G network

Postby bomosaab » Tue Sep 19, 2017 1:07 pm

What is the method for a hard reset?

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: 13-RQ0278E often not connecting to 3G network

Postby Jammy » Wed Sep 20, 2017 8:32 am

Hi,
there is small hole labeled "RST".You can use a thin stick to press it.
Regard


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