the solution of the problem that losing some app after restore to factory settings

[Jammy]

Hi ,
Recently we have found that some client restore the unit to the factory settings and lose some original apps.Sorry about this issue.If the model number of your unit is CN10-XXXXX,you can download some app from the following link.
https://mega.nz/#!0EVUXARL!EtO8HBtpgxsD ... O0_E7CkBvg (including GPS test app,easy connect app,quick image app,google map app and ES files app)
https://mega.nz/#!wENRCAyQ!PnbtN5dgsEJa ... a1Kd_Lz2Q( DAB app)
https://mega.nz/#!ZUVl1QAL!B4hk09ceQW06 ... fTk(Torque app)
Regards

[Michael Spence]

Thanks Jammy,

But the first link only downloaded the voice search app.

Also i have a problem on start up where my screen goes blank.
i have to hit the home key to get an image.
when i check the open apps, there is one called TW which is causing the blank screen.
Can you help?

Thanks,
Michael

[Jammy]

Hi,
thanks for your remind .I have already modified the link .You can download again.
It seems that we don't install the TW app(i also don't recognize this) on the unit before sending the unit out.If you don't mind ,you can try to uninstall it .Or please take some picture or record an video about this issue.
Regards

[Michael Spence]

Hi,

I cannot delete the TW app.
I have also added some pictures for you.

Thanks,
Michael

005.jpg (965.87 KiB) Viewed 1384 times

004.jpg (1.06 MiB) Viewed 1384 times

003.jpg (1.01 MiB) Viewed 1384 times

002.jpg (949.95 KiB) Viewed 1384 times

001.jpg (753.41 KiB) Viewed 1384 times

[Jammy]

Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
Regards

[Michael Spence]

Hi,
I purchased from the UK Pumpkin website and the order number is 100002624.

Thanks

[Michael Spence]

Any update Jammy?

[Michael Spence]

Hi Jammy,
Could you send me the firmware so i can reinstall it to try and get rid of the blank screen issue.
Thanks

[Jammy]

Hi Michael Spence ,
sorry for the late reply.Here is the firmware.
https://mega.nz/#!VJ1hARRS!GNm5rjB6yGm8 ... lJgnUva6zk
Unzip the files to the root content of one sd card or USB stick and insert the card into GPS slot.Then enter settings - car settings - system update.
Regards

[Michael Spence]

Thanks for that Jammy,

There are 2 more minor things I hope you can help with.

I cannot download my iPhone phone book to the unit.
Can you help?

Also the Apple Music app on play store is not compatible with the device.
Is there any way to get around this?

Thanks.