Black screen on video

Frequently asked questions and answers

Moderators: Jammy, admin

[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1236: count(): Parameter must be an array or an object that implements Countable
lcolat
Posts: 1
Joined: Wed Jan 10, 2018 10:50 am
Contact:

Black screen on video

Postby lcolat » Wed Jan 10, 2018 10:55 am

Hello,
Since i have my radio (https://www.autopumpkin.com/car-dvd-pla ... -32gb.html), when I play a video (native video player, youtube, netflix, dailymotion) I have the sound but the screen stay black. What can I do to solve this problem.

Thanks.



Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Black screen on video

Postby Jammy » Thu Jan 11, 2018 7:31 am

Hi, did the unit display some note such as disable watching movie when driving?
If yes ,you should enter into settings - car settings page and click the option "watching movie when driving ".
Regards

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Black screen on video

Postby Jammy » Mon Jan 15, 2018 9:42 am

Dear Valued Customer
Thank you for your message and time.
Would you mind tell us where and when did you bought the radio from us?
Could you please give us your order ID and item link so that we can check it for you? Those information are very important for us to provide you the accurate and good solution, hope you can understand and do not worry, we will reply to you as soon as we can.
Best Regards


[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1236: count(): Parameter must be an array or an object that implements Countable
[phpBB Debug] PHP Warning: in file [ROOT]/vendor/twig/twig/lib/Twig/Extension/Core.php on line 1236: count(): Parameter must be an array or an object that implements Countable

Return to “General Configuration”

Who is online

Users browsing this forum: No registered users and 29 guests