External mic not working

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totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
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External mic not working

Postby totty79 » Thu Jan 25, 2018 6:15 pm

The supplied external mic doesn't work. The mic built into the unit does work.

The supplied mic has a 3.5mm plug (similar to headphones), the radio has an RCA/phono plug. To fit it I had to by an adapter.

I don't know of the cause of the problem is the mic, the adapter, or a software setting. Can you help me troubleshoot this please.


Order number 100002490
Quad core Android 7.1

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: External mic not working

Postby Jammy » Fri Jan 26, 2018 3:51 am

Hi,
you need not to buy an adapter.There is an mic connector cable behind the unit.
2601.png
2601.png (137.91 KiB) Viewed 1486 times

If you connect these two cable and the external mic still doesn't help,you can consider contacting the customer service to change one.
Regards

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
Contact:

Re: External mic not working

Postby totty79 » Fri Jan 26, 2018 11:27 am

The 3G/US/Mic cable is as pictured. The mic is different to the pictured one, it has a different plug that does not fit the connector cable without an adaptor.

It looks like I've been sent the wrong mic. I'll contact customer services.
Order number 100002490
Quad core Android 7.1


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