Video Player blank screen issue Android 6.0.1 CN10-01202B

[EdgarPoe]

At random times opening the factory Video player just show blank screen with play buttons at bottom and not responsive to gesture swipes.
Unit not freezing as I can still work other buttons back to launcher and radio.
I tried clearing cache and data usage for app but not fixed issue.

As an alternate player i found Xplayer app from playstore works well.
Also tried VLC Player app but seems to not play very good.

Any fixes or updates?

Order #100007413
CN10-01202B-Y0801-GS-Y0004
Pumpkin 7 inch Single Din Android 6.0 Universal Car Stereo/Radio/Audio Quad Core RAM:2GB + ROM:32GB

Android 6.0.1
MCU T5.3.19-11-0F-453101-170914
System V8.2.3_20170905.143711_KED3-5

[Jammy]

Hi,
here is the firmware and mcu for your unit.Please download and unzip all of the files to the root content of one sd card and insert it into the GPS slot.Then enter settings -car settings- system update/mcu update.https://mega.nz/#F!hJUVAaTB!go8b8_FwbavLdEnfJpzO7w
Regards

[EdgarPoe]

After updating, system freezes up after about 20 seconds, reboots a minute latet after it sits unresponsive.

[EdgarPoe]

Order #100007413
Lots of software problems with this model since purchase and regretting it.
Even worse after this last update.
My old MTCB 1gb RK3188 Runs better!
Not to mention since it was listed in the DVD section of autopumpkin we thought it must be a dvd player model but it is not. This unit did not come with any IR remote and was told not designed for one yet my old RK3188 remote works with some of the buttons.

Also when ordering we were looking for android 7 version of this but it wasnt available.
(it became available a few days after this order)

Unit also at first had screen color flicker when touching or changing LCD angle but now after a few weeks use it seems to be ok.

Now if we need to replace unit we will be without radio for several weeks probably and vehicle used for very long business trips every week! Very frustrated. Maybe should've stuck with old seller.

[Jammy]

Hi,
for the next solution for this problem,you can contact the customer service where you bought the unit.Sorry for bringing bad experience to you.
Regards