OBD2 will not communicate with the vehicle

[december45]

Ordered the;

Android 7.1 Car Stereo, Octa Core 32GB+ 2GB Double Din DVD CD Player with Bluetooth GPS Navigation 6.2 inch Touch Screen - Support WIFI, MirrorLink, Backup Camera, AUX Input, USB SD, Dash Cam

and the ;

Pumpkin
Bluetooth OBD2 Scanner, Car Diagnostic OBDII scan tool for Android & Windows Devices, Supports Torque App

The OBD2 will communicate with the head unit but will NOT communicate with the vehicle 2006 f 350 Ford super crew cab 6.0 diesel.

I do have another elm327 obd2 adapter that does connect with the vehicle so I know that the vehicle will connect, but it is not connecting to this adapter

Please give me some help on this, what am I doing wrong?
Jammy if you will give me a Private message I will give you my Amazon order number

Thanks,
Rod

[december45]

I sure didn't think I would be ignored, this can't be so odd of a problem can it? I guess I will just go to Amazon and get it returned or something. Go figure.

[december45]

here is the obd2 unit I bought ;
PUMPKIN
Item Weight 2.4 ounces
Package Dimensions 3.6 x 2.8 x 1.4 inches
Manufacturer Part Number Y0077
Special Features Model: elm327 can bus Bluetooth diagnostic, Bluetooth Effective distance:1--10m, OBDⅡ16P standard plug, PC side: Bluetooth interface, Hardware versions:v1.5, Baud Rate:38400


The article you sent me on OBD2 does not address this problem, it connects to the unit, it will not connect to the vehicle

[JBM]

Sorry to high jack this thread but I have the same problem with my Bluetooth not pairing to my OBDII adapter. Here is my order information...4REKGNFPNTG4I.

It would be great if we could find a fix for this problem soon!

[Jammy]

Hi JBM, sorry that the order info you provide is not completed so that i am unable to confirm your unit model .I suggest you offer ebay ID or amazon order. Or you can directly contact our pumpkin customer service by writing to support@autopumpkin.com
Regards

[JBM]

Jammy,

My ebay order number is:382019030407

[JBM]

Any info on a possible solution for this problem?

[JBM]

Never mind Jammy, I figured it out. I do have a couple of other questions I will post in the main forum.

[Dersupergrobi]

i had this one time with my unit...
reset did its job and all worked well