11-RQ0276E

[ukrugbyplayer1968]

Hello,

The touchscreen on my 11-RQ0276E multimedia device has completely stopped responding. I have tried both a soft reset and a factory reset, but no change. It's installed on a Mazda MX-5.

I have tried taking it apart to ensure all the connections are correct and that none have come loose onto the motherboard. There is one strip connector on the right hand side which has a long thin which doesn't seem to go anywhere, but do not know where to plug it in.

Any assistance would be greatly appreciated

BR
Ian

[Jammy]

Hi,
Is the wire you said on the right hand side is black? If yes ,it is the bluetooth antenna.It does nothing about this issue.
About the touch issue,you can contact our pumpkin customer service or write to support@autopumpkin.com .
Regards

[ukrugbyplayer1968]

Yes the wire is black, ok that's not the issue then, thank you for removing that from the equation.

I have tried emailing support, but I just seem to get generic replies.

Do you know how much a replacement touch screen part would be for this stereo, as I feel confident I could fit it myself.

[Jammy]

Hi,i don't know the price. I contact the customer service for you and she sent you a post .Please contact her.
Regards