No LCD operation after install

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Aaronsb
Posts: 11
Joined: Sat Jul 30, 2016 2:19 am
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No LCD operation after install

Postby Aaronsb » Sat Jul 30, 2016 2:54 am

Hi

Since I have installed my new pumpkin unit the LCD display has since stopped working.

The vehicle is a 2005 Mazda 3.
Unit purchased off your main website SKU: 11-C0721-US-A.

Reviewing one of your competitors units (EONON GA5151F) its pretty much the same unit but viewing videos found on YouTube they all show the LCD working

I have looked through this forum and the internet for an answer but no luck.
I hope you can help.



Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: No LCD operation after install

Postby Jammy » Mon Aug 01, 2016 8:46 am

Hi, could you please tell us your order number?
Regarding your issue, did it happened at the first time? Could you please take a video to help us confirm if it's only the LCD screen problem?
If is, we can send a new LCD screen to solve the problem.
Regards

Aaronsb
Posts: 11
Joined: Sat Jul 30, 2016 2:19 am
Contact:

Re: No LCD operation after install

Postby Aaronsb » Wed Aug 03, 2016 9:26 am

Hi order number is #100001684
And yes it's happened from the first time of install

Just to point out this is not the Main unit i'm talking about but the factory LCD that attaches to the top.

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: No LCD operation after install

Postby Jammy » Wed Aug 03, 2016 10:55 am

Hi, the factory told us that this unit did not support the factory LCD display, sorry about this.
We will try to release the new unit which support the factory LCD work in the future.
Regards


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