Error Toccare asistant

[estebanrull]

hello, when starting my radio gives me an error "toccare asistant", I would appreciate the download link to update it, my order is 407-9134975-7172303 amazon, greetings.

[Jammy]

Hi, sorry that for some reasons i don't find your order info. Could you provide me your purchase link and a picture of that error on the unit?
Regards

[estebanrull]

Attached photo of the error and order

[estebanrull]

Attached photo of the error and order

20190128_084256.jpg (2.29 MiB) Viewed 1075 times

Screenshot_20190128-084603_Amazon Shopping.jpg (523.34 KiB) Viewed 1075 times

[Jammy]

Hi, were you able to touch the screen?
You can try to enter settings- backup - restore to factory settings.
Regards

[estebanrull]

after reset remains the same, it is possible to reinstall firmware

[Jammy]

Hi, here is the firmware for your unit.https://mega.nz/#!OHIUxSxD!EwYOFSDpJD2K ... UVgGL3MX0I
Please download it(needn't unzip) to the root content of one sd card or USB stick and insert it into the GPS slot if you choose the card. Next enter recovery mode referring to the video.https://www.youtube.com/watch?v=MmUU-Uv ... 9OjWlHyCDw
Regards