DVD aspect ratio (letterboxing)

[n0ukf]

How can I make the DVD player app stop letterboxing my movies? on both the headunit and the TV/monitor I have plugged into it the screen is already 16:9 but the player is letterboxingand squashing it as if it's playing on a 4:3 screen. The only way I can watch in the proper aspect ratio is to put the TV's aspect setting into "normal" (4:3) mode where it letterboxes the sides on top of the player's top/bottom letterboxing. This wastes a lot of screen with blackspace. I can find no settings in the DVD player app and the system settings (already put into developer mode) also have no screen aspect settings I can find.

I had this same problem on a (unlabeled on the box and unit) Nakamichi unit. They never replied to my complaint.

[Jammy]

What's your product model?

Regards,
Jam

[n0ukf]

VA0201B-A08 on the box. If it's a different number on the unit, I'll have to uninstall it to see (unless there's a useful number displayed in Settings).

[Jammy]

Please contact seller customer service.
I have transfer your issue and notify them.
Thank you.

Regards,
Jam

[n0ukf]

The seller? I seriously doubt they were the ones who programmed the DVD player app to letterbox the video that way.

[Jammy]

...They are only retailer,trust me.

[n0ukf]

I talked with Amazon about this and they agreed that this is a manufacturer or app programmer issue. they also said this appears to be a common issue for these players (various brands).

[Jammy]

Thank you for your feedback,I have transfer your advice to our product manager.
Hopes some day we can fix this issue first.
Really sorry for the inconvenience we caused.

Regards,
Jam

[n0ukf]

Has there been any progress on this problem?

[n0ukf]

Again, has there been any progress on fixing this problem?