Touch Screen not working

[TollMar]

hi i purchased a head unit a few years back

however it is now having issues with touchscreen - none of the buttons such as volume or home work and the main screen works in places but not all the time - ie some times you touch an icon it will work and others will not work - its now unusable due to this issues

please can you advise - my details below

Amazon ORDER # 202-8036049-5718701
MCU version：
MTCC-KLD6-V2.97
Aug 02 2016 10:35:08
Android version：
5.1.1
1024*600
Kernel version：
3.0.101+
root@xuchun #34
Tue Sep 13 19:02:33 CST 2016
Build number：
rk3188-userdebug 14092016.12:18:29

[Jammy]

Hi there,
Thank you for your post.
I have contacted our customer service agent to help you.
She will send you an E-mail, please check your mailbox later time.
Thanks.

Regards,
Nick

[TollMar]

hi

not heard from your customer service agent - any news

mark