Unit's sound totally disappeared suddenly

[Muhanad]

hi,

My unit's sound disappeared suddenly.
i checked the wires and every thing are connected correctly.
i wonder the reason.
need your urgent help please.

My UNIT SKU: 11-C0363-US-A.

Order #100004553 (placed on March 30, 2016 6:46:11 AM CST) from autopumpkin.com

[Muhanad]

REMINDER

[Muhanad]

Hi,

Actually today when i turn the unit on, the sound came back for minutes then disappeared suddenly.
this case occurred three times then no sound was exist.

kindly find below video.

https://youtu.be/eoO8pbxjiCE

waiting your kind help.


With best regards.

[Muhanad]

kind reminder.

please help.

[Muhanad]

waiting your kind reply.

[Muhanad]

[Jammy]

Hi,
Sorry for the trouble. Would you please tell me your order id? When you bought the item? I will let the customer service contact you.
Best regard,
Jam

[Muhanad]

Hi

Order #100004553 (placed on March 30, 2016 6:46:11 AM CST) from autopumpkin.com

My UNIT SKU: 11-C0363-US-A.

thanks

[Jammy]

Hi,
You need to change the mainboard. When you bought the radio from us? I can check it for you.
Best regards,
Jammy

[Muhanad]

Hi,

Placed on March 30, 2016 6:46:11 AM CST) from autopumpkin.com

thanks,