11-CC205 blowing fuses

[Jake the SSnake]

I've had this installed in my truck for about 3 months, but haven't used it much. I blew a fuse in my truck and tried to replace it, but it kept blowing. I traced it back to the head unit which also had a blown fuse. I replaced that, and it blew again. I unhooked everything and checked all the wires and it seems that the 12v+ wire of the pumpkin is grounded internally. Also, I bought it used, is there still any sort of warranty?

[Jammy]

Hi,
Could you please your order number or buyer ID so that I can check your product information?
This important for us to provide you best solution.
And please tell us the kind of your car.
Regards

[Jake the SSnake]

110-2830962-1620253 From amazon on 1/19, it's in a 1997 Toyota Land Cruiser.

[Jammy]

Hi,
Thanks for your information.
After discussing your issue with our technician, please check if the wires are short circuit ,such as the yellow battery wire with black ground wire, and the red ACC wire with the black ground wire.
Please attach the picture of your original wiring harness, we will help you check and try to provide you positive solution.
Your unit is still under warranty, and you can choose to return it back to us for repair.
Regards

[Jake the SSnake]

Hopefully the pic is good enough. I'm showing continuity between the ground and the yellow 12v wire of the pumpkin unit. It was in the truck working fine for a few months before this happened. I've replaced with another unit that works perfectly fine, so I know it's not the truck.

[Jammy]

Hi,
With respect of your description, the unit maybe broken inside.
You can contact our customer service to return it back for repair.
Regards

[Jake the SSnake]

Ok, I just sent another email to customer support. This is my third email with no response. That's why I posted here, I can't seem to get through to customer service.

[Jammy]

Hi,
It maybe our customers service email box problem, I informed my US amazon customer service colleague.
She will contact you from amazon platform, please check the Amazon email box.
Any problem, you can also post it here, we will try to provide you positive solution.
Regards