Hi,
I did not find your order information, please check if your order number is wrong.
For the to line of the screen issue, it's possible that the touch screen is broken.
Here is the link of the latest firmware for your unit RQ0259.
https://mega.nz/#!0MVQDSQb!4Bb7afB0w73b ... knlFuh4tsEYou can try to flash the unit to check, hope some help.
Regards