27-AQTU72 Stuck At Loop

[za3toor]

Hello,

I turned on my car this morning, and the Android Green Logo came up and then disappeared. It loops in that manner.

My Order ID: 100006287

Please advise on what I can do to get the stereo system working again.

Thanks,
za3toor

[Jammy]

Hi,
Sorry for the trouble caused.
For the unit stuck in loop issue, you can install the update firmware to check.
Here is the link of the firmware for your unit AQTU72.
https://mega.nz/#!UZEQVBZQ!CBGaNF8iqlD3 ... vEpr-ERGfc
Please download the "force update" rar file through your browser, unzip it, then open it and copy the three folder in the root inventory of the unzipped force update file. Please use a USB stick to copy the three folder like the below
attached picture, then plug the USB stick into the rear USB cable.
Power off the unit and turn on it again or just press the RST hole to start the update process.
Regards

[za3toor]

Hello Jammy,

I have tried that and it does not work. The green Android guy keeps on looping back.

Please help!!

Za3toor

[Jammy]

Hi,
Sorry for the late reply due to the weekend.
Please double check the whole press including firmware download and unzip, power off and restart, the USB stick storage size which should be within 64GB.
Sometime the update will be success after trying several times.
Regards

[za3toor]

Hello,

I had it on a 4GB drive, I have formatted the USB to FAT32. Moved the folder mcuupdate and files update.zip and update.script to the root of USB drive. Connected the USB drive, turned on the car, NOTHING. Clicked on the RST button for 5 seconds, screen went black and when it came back, it just continued with the loop as nothing had happen.

Please help.

Thanks!

[za3toor]

Any Update on this issue?

[Jammy]

Hi,
The steps you mentioned are with no problem, sometime the flash process fail unexpectedly, please try it several times.
You can unplug the power cable then reconnect to check if it will start the update process.
If it's still stuck at loop, please contact our customer service to return it back.
Regards

[za3toor]

I have tried that with no luck. I have been sending emails to your customer service and they are not responding.

Please advise

[Jammy]

Hi,
They have lots of work to do, and due to the different timezone and working time, there may have some delay, sorry about this.
Regards