11-RQ0369E-UK-A

[Jammy]

Hi,
Could you please tell us what kind of your car?
You just need to cut the power cable without canbus box.
If it's really the unit problem, you can return it back to us.
Regards

[lamberps]

VW Golf R32 Mk5 (2006).

[Jammy]

Hi,
If you don't want to modify the wire to make the unit work, please tell us your order number or buyer ID.
We can send you a new Canbus decoder and try to help you solve the problem.
Regards

[lamberps]

Order number is 202-7205622-7001102 from Amazon UK.

Thanks.

[Jammy]

Hi,
Thanks for your information.
My amazon customer service colleague will arrange to send you the new canbus adapter ASAP.
Once you get it, please tell us the result whether it works or not.
Regards

[lamberps]

Thanks and will do.

One more question (sorry). Is there any way of increasing the volume of navigation ? When playing DAB or SD I can't hear the navigation guidance from Sygic at all (haven't tried iGO yet).

Thanks

[Jammy]

Hi,
Sorry that there is not a independent settings for increasing the volume of navigation on our unit, you can check if the Sygic itself have this volume settings, just like the Google maps.
The GPS listen mode on the unit which support to adjust the volume balance between the navigation and other apps, but it does not support to work with the third party GPS navigation.
If you don't mind, you can use the free igo maps to make it work.
Regards

[lamberps]

Hi, I never received the new canbus adapter !

Also, is there a later firmware for this unit ?

[Jammy]

Hi,
Sorry for the late reply due to the weekend.
There must be some misunderstood between us.
For the canbus adapter, could you please tell us the last reply you got from my customer service colleague?
If the new canbus was forgetten to send, we will arrange to send it to you ASAP.
For the firmware, here is the link of the latest firmware for your unit.
https://mega.nz/#!FEtQRahA!Oh084yfP8jPF ... JpEo-rPUJE
Regards

[lamberps]

I've had no reply from anyone other than your post here on 13th Jan :

Hi,
Thanks for your information.
My amazon customer service colleague will arrange to send you the new canbus adapter ASAP.
Once you get it, please tell us the result whether it works or not.
Regards