Microphone for Autopumpkin 9813H

[nicejumper75]

Hi,

I have lost the external microphone for the above unit and have purchased another microphone with 3.5mm jack. I have tested this on my PC and this works fine. However, when I plug this into my unit it does not pick up any sound. There appears to be only one connection to plug in this microphone. I have never used an external microphone on this unit so am unable to determine whether there was a fault when this item was delivered. Please can you help as I have attempted you through your email route and have had very little to no success.

Regards.

[Jammy]

Hi,
Could you please first tell us your order number or buyer ID?
For the mic issue, once we confirm which unit model you got from us, we can send you a new mic cable to you.
Regards

[nicejumper75]

I am experiencing the same issues as on this thread viewtopic.php?f=3&t=171&p=7078&hilit=microphone#p7078

I ordered on Amazon 026-3793938-5298727 is the order number.

I would like the following confirmed if at all possible:
1) The Microphone connects to the 3.5mm input
2) Any Microphone with a 3.5mm jack will work.

Looking at the thread above, it appears there is a known fault with pumpkin units when using external microphones.

[Jammy]

Hi,
For the external problem, this unit you bought was from another factory supplier, and there was few external mic problem complaint from our clients. But i'm still sorry for the unexpected trouble brought to you.
As for me, it's not a serious issue, you can use the internal mic to make call via Bluetooth.
If you want to solve the external mic problem, I suggest you return it back to China for repair.
Cause this unit had been stopped production for nearly a year, we could not send you a new unit for exchange.
Hope your understanding.
There is also another workaround solution, you can consider to buy a new release unit from us, we give you best discount.
Regards

[nicejumper75]

Thank you for your response.

One of the key issues with the internal microphone is that it is too quiet.

In terms of returning the unit to China, happy if you could send me details on this in terms of where to send and cost of repair and turnaround time.

In terms of a replacement, what model would be the replacement and what price would this be in GBP?

[Jammy]

Hi,
For the internal mic, maybe it's a bit far from the internal mic hole when you speak to others so they don't hear clearly.
More details about the repair or replacement, please contact our amazon customer service colleague, you will get the best solution there.
Thanks for your kind understanding.
Regards