Netflix plays sound but no video

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Iamaklr
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Netflix plays sound but no video

Postby Iamaklr » Sun Apr 16, 2017 6:41 pm

I have a pumpkin CN10-02201B it's the android 6.0 6.2 screen
I can pull up Netflix no problem with the app,but when I watch a show it's only sound and subtitles? Any help
Order number 105-9067853-7249836 amazon


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Jammy
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Re: Netflix plays sound but no video

Postby Jammy » Tue Apr 18, 2017 3:50 am

Hi,
For this problem,it may caused by the incompatibility between the Netfix app and the unit.And maybe the unit don't suport the format of the video you play.
Could you provide a video to show us more detail about the play problem?
Regard.
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